After-Sales Support
You may request a return within 14 days of receiving the product, only for quality-related issues.
Our return window is set to 30 days in accordance with platform policy, but returns are only approved if the issue is due to product defects or shipping damage.
✅ 14-Day Hassle-Free Return & Exchange – If your product has quality issues, you may request a free replacement within 14 days of receiving your order.
To qualify for a return or refund:
●The item must be unused and in its original condition
●You must provide clear photo or video evidence of the product issue
●You must contact us within 14 days of receiving the item
✅ Customer Support – For any after-sales inquiries, please contact us or email xin.corrine@outlook.com.
Return & Refund Policy
Tai Chi Pestle Needle Massage Tools: Returns and exchanges are only accepted for quality-related issues. If the product is damaged or defective upon arrival, we will provide a free replacement. Otherwise, returns and exchanges are not accepted for reasons such as personal preference.
📌How to Request a Replacement (for quality issues only):
1️⃣ Contact Us at xin.corrine@outlook.com within 14 days of receiving your order.
2️⃣ Provide your order number and photos/videos showing the product defect.
3️⃣ Our team will review your request and, if eligible, arrange a free replacement.
NOTES:
●If the return is due to product quality issues, you will not be responsible for return shipping costs or handling fees.
●Our customer service team will provide the return address via email after your return request is approved.
●In cases of quality-related returns, we cover all return shipping and processing costs.
●Once your return request is confirmed and the product is received (if required), we will:
●Process your refund within 14 business days
●Refund the full purchase amount to your original payment method
🚀 Ensuring Quality & Customer Satisfaction: We are committed to providing high-quality products and excellent service. If you have any concerns, feel free to reach out to our customer support team.
For after-sales inquiries and support, please contact us or email xin.corrine@outlook.com.
We are dedicated to providing high-quality products and exceptional customer service to ensure a seamless and satisfying experience for all our customers! 🚀